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Shipping Policy

What countries do you ship to and what is the estimated delivery date? 

  • We have American warehouse and Chinese warehouse,The goods will be shipped according to the arranged storage location.
  • Shipping is available in all 50 states of the US and nearly 220 countries around the world.  Other international locations are available, just complete the checkout page to verify availability. 
  • Receiving Time = Processing Time + Shipping Time
Warehouse Processing Time Shipping Time
USA 3
Business Days
3-8
Business Days
China 3-5
Business Days
5-10
Business Days

 

Note:Shipping from U.S. warehouse will take 3-5 days (those to the 48 contiguous states; shipments to Hawaii, Alaska, Puerto Rico, Canada and Mexico may take longer). Delivery times in other countries will be different, depending on the service level of your shipment and carrier that you choose.Please allow additional time for delivery.

Please allow additional time for delivery. For order tracking please contact customer service at services@therockgifts.com.

 

How do I know the shipping fee about my order?  

Warehouse in USA
Destination Shipping Time Shipping Plan Shipping Fee Order Amount(USD)
USA 3-8
Business Days
Free Shipping  Free over$59.00
Standard Shipping US$9.98  $0.00–$58.99 
Parts of Europe          and Oceania Free Shipping  Free over  $59
Standard Shipping US$15.00  $0.00–$58.99 
 Rest of the world DHL Express Depends on the Distance
Note:Parts of Europe and Oceania(Including Canada, Australia, Austria, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Switzerland, United Kingdom)
Warehouse in China
Part of Europe
 and North
America
7-10
Business Days
Free Shipping  Free over $59.00 
Standard Shipping  US$9.98  $0.00–$58.99 
5-8
Business Days
Expedited Shipping  US$28.00  $0.00–$58.99
Note:Part of Europe and North(Including AmericaCanada, United States, Germany, Italy, France, United Kingdom, Netherlands, Portugal, Spain, Mexico, Ireland, Singapore, Australia, Austria, Poland, Switzerland, Japan, South Korea, New Zealand, Denmark, Norway, Sweden, Turkey)

  

  • Customs duty policy: the charges of customs duties are responsible to the buyers. (The exact amount of customs duties depends on the Fee Standards of different countries.)

 

How do I track my order?

We’ll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder.This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at services@therockgifts.com

Or click here to track your order.

 

What’s the difference between Standard Shipping and Expedited Shipping?

Your order shipping time in 7-10 business days if you selected standard shipping. As for expedited shipping, shipping time usually takes 5-8 business days.  Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses.

 

The tracking info says “scheduled pending”, what does this mean?

Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.

 

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at services@therockgifts.com as soon as possible so we can help in a timely manner.

 

Can I ship to a P.O. Box or an APO/FPO address?

Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.

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